Refund & Cancellation Policy

All products on Ziyana Digital World are digital and are delivered online right after payment. Because a digital file cannot be returned, all sales are final and we do not offer refunds once the file has been delivered.

Faulty files: if your file is corrupted or does not open, message us on WhatsApp within 7 days of purchase and we will fix it or send a replacement.

Payment problems: if you were charged twice for the same product, or your payment went through but you did not get access, contact us and we will resolve it. Duplicate or failed payments are refunded to the original payment method.

Cancellation: since delivery is instant, orders cannot be cancelled after payment is completed.